Terms & Conditions

What is Sextoysworld's Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Sextoysworld are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange, backed by the 15 Days Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on Sextoysworld.

In any case, all your purchases on Sextoysworld are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.

 

What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on Sextoysworld.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

What is Free Exchange?

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. In case of Sunglasses and Jewellery (only Rings and Bangles), exchange can be requested for size mismatch. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

 

Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on Sextoysworld.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

How do I return an item purchased on Sextoysworld?

Returns are easy, simply follow these steps, but money can't be refunded. Customer have to choose other product(s).

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the return process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.


Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.

- We support Replacement across categories/sellers in case of damaged item.

- For details on Seller specific return policy, please check respective Seller page

- Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

- Made-to-order/custom Jewellery cannot be returned.

All this is subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on sextoysworld.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention Seller's address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as we receives the product from you.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks, jewellery freebies and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Innerwear, lingerie, socks and clothing freebies

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

- Made-to-order/Custom Jewellery

 

 

 

What is Sextoysworld’s Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from seller WS Retail, or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

Log into your Sextoysworld account and go to the ' Shopping Cart' page

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.